Microsoft Store Won't Connect? Fix - 0x80072EFD

The 0x80072EFD error appears when your PC tries to reach Microsoft servers through a proxy that doesn't exist or because your system clock has drifted. This usually happens after a fresh Windows install, a network switch, or when setting up a new PC.

Why this happens

Your computer is likely stuck attempting to route traffic through an outdated proxy server or is failing an SSL handshake because the system time is out of sync.

Steps

1. 01
   Right-click your clock in the bottom-right corner and select Adjust date and time.
2. 02
   Ensure 'Set time automatically' is turned on; if it is already active, toggle it off, wait two seconds, turn it back on, and click 'Sync now'.
3. 03
   Press the Windows key + R, type inetcpl.cpl, and hit Enter to open Internet Properties.
4. 04
   Navigate to the Connections tab and click the LAN settings button.
5. 05
   Check the box for 'Automatically detect settings' and ensure 'Use a proxy server for your LAN' is unchecked, then click OK and restart your PC.
6. 06
   If the error persists, press the Windows key, type 'cmd', right-click Command Prompt, and select 'Run as administrator'.
7. 07
   Type ipconfig /flushdns and press Enter, then type netsh winsock reset and press Enter to clear stale connection data before restarting your machine again.
8. 08
   For OneNote issues, go to office.com in your browser, open the notebook that is failing to sync, and select File > Open in Desktop App to force a fresh connection.

Still not working?

If you are still seeing the error, check your third-party antivirus or firewall settings, as these can sometimes intercept traffic and trigger false proxy errors. If you are on a corporate or school network, contact your IT department to confirm if a mandatory proxy is required for your connection.

Frequently asked questions

Will these network resets delete my files?

No, these commands only clear temporary DNS cache and network socket configurations; your personal files and applications remain untouched.

Does this error mean my internet is broken?

Not necessarily. This error is specific to Microsoft services and often happens even when your web browser is working perfectly, as it points to a localized configuration issue within Windows settings.