Fix Roblox Chat Locked on Kids and Select Accounts

You are seeing locked chat features because your Roblox account is currently categorized under a Kids or Select age group. Simply passing the age verification face scan isn't enough to enable messaging; you must also manually toggle the specific communication switches in your account settings.

Why this happens

Roblox restricts chat functionality by default for younger age groups to comply with safety guidelines. Even after verifying your age, you must explicitly enable communication permissions in the privacy or parental control menus.

Steps

1. 01
   Open the Roblox app, tap the three-line menu icon in the top corner, and select Settings followed by Account Info.
2. 02
   Scroll to the Personal section, tap Continue next to 'check your age to get more features,' and follow the on-screen prompts to complete the face scan verification.
3. 03
   If you have a linked parent account, have your parent sign into their account, go to Settings, then Parental Controls to select your child account.
4. 04
   Within the Parental Controls menu, navigate to Communication and toggle the Experience Chat or Game Chat setting to the on position.
5. 05
   If you do not have a linked parent, go to Settings, select Privacy and Content Restrictions, and manually set your Communication preferences for Experience or Game Chat to allowed.

Still not working?

If these options remain grayed out, your account likely lacks a verified parent email or is restricted by a secondary safety policy. Ensure a parent account is properly linked and verified via email, as Roblox often hides communication settings entirely until a guardian has confirmed the account status.

Frequently asked questions

Will my chat history be restored once I enable these settings?

Yes, enabling the chat settings restores your ability to send and receive messages in real-time, though previous messages sent while you were restricted are not retrievable.

Can I bypass the face scan to get chat back?

No, Roblox requires the face scan to verify that your age group matches the intended maturity level for chat access. There is no way to bypass this requirement for kids and select accounts.

Why does my account still show as Roblox Kids after I turn on chat?

Your account will remain in the Kids or Select version based on your verified age; enabling chat only grants permission to use messaging features, it does not change your account's core classification.