How To Refund A Game On Steam

If you just bought a game that doesn't run right or isn't what you expected, you are likely feeling frustrated by the wasted money. You can get a refund quickly through Steam's automated system, provided you meet their specific playtime and purchase date requirements.

Eligibility rules

To qualify for an automated refund, you must have purchased the game within the last 14 days and have less than two hours of total playtime. Keep in mind that Steam tracks all time the game process is active, including launchers and background menus.

Steps

1. 01
   Navigate to https:/help.steampowered.com and sign in with your Steam credentials.
2. 02
   Scroll down the page and select the Purchases button.
3. 03
   Locate the game you wish to refund in the list, or select View Complete Purchasing History if it is not immediately visible.
4. 04
   Select the game and click the I would like a refund option.
5. 05
   Click the button labeled I'd like to request a refund to proceed to the form.
6. 06
   Choose a reason for the return from the dropdown menu, select your preferred refund method (Original Payment or Steam Wallet), and click Submit.

Still not working?

If your request is denied because you are slightly over the playtime limit or past the 14-day window, submit it anyway. The initial decision is automated, but resubmitting allows a human support representative to review your case and they may still grant an exception.

Frequently asked questions

Does playtime include menus and launchers?

Yes, Steam tracks every minute the game process is running on your computer, regardless of whether you are actively playing or just idling in a menu.

Will a refund remove the game from my library?

Yes, once the refund is approved and processed, the game will be removed from your account and the funds will be returned to your original payment method or Steam Wallet.

Can I refund a game I bought on sale?

Yes, Steam does not differentiate between full-price and sale purchases when processing refunds, as long as you remain within the two-hour playtime and 14-day limit.