Fix Claude Blank Screen - Clear Corrupted Cache and Cookies

Your browser is likely holding onto corrupted cache files or stale cookies for Claude.ai, which prevents the interface from rendering properly. Clearing this site-specific data forces your browser to pull a fresh copy of the site, resolving the blank screen while keeping your account history intact.

Why this happens

Browser cache stores local versions of web pages to load them faster, but these files can become corrupted during updates or long sessions. When Claude.ai's files get mangled, the site hangs on a blank screen instead of loading the chat interface.

Steps

1. 01
   Open your browser menu by clicking the three dots or lines icon near the address bar and select the option for Privacy, History, or Clear Browsing Data.
2. 02
   Set the Time Range to 'All Time' or the widest available option to ensure all stale files are targeted.
3. 03
   Select ONLY 'Cookies and other site data' and 'Cached images and files', making sure all other boxes remain unchecked.
4. 04
   Click 'Delete data' or 'Clear data' to purge the corrupted files; note that this will sign you out of all your websites.
5. 05
   Close your current tab, then navigate directly to https://claude.ai and press Enter to force your browser to download a clean, uncorrupted version of the site.
6. 06
   Sign back in with your credentials to verify the chat interface loads correctly.

Still not working?

If the screen remains blank, try opening Claude in an Incognito or Private window to rule out a faulty browser extension interfering with the site scripts. If it works in Incognito, go to your browser's extension manager and disable your ad-blockers or security extensions one by one to find the culprit.

Frequently asked questions

Will I lose my chat history?

No. Clearing cache and cookies only removes temporary files stored on your local computer; your actual conversations are saved on Claude's servers and will reappear once you sign back in.

Does this fix affect other websites?

Yes, it will sign you out of all your logged-in websites because you are clearing your browser's session cookies. You will need to log back into your other accounts.

Why does this keep happening?

If this issue repeats frequently, it may indicate a conflict with a specific browser extension or a corrupted browser profile. If you have to do this often, try testing the site in a different browser.